At Tulle Collection, we want you to have the best possible experience with our products. If you’re not completely satisfied with your order, we’re here to make things right.

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Returns​

Return Window: Items can be returned within 30 days of delivery.

Condition: All returned items must be unused, in original packaging, and in the same condition as received.

Non-Returnable Items: Due to the nature of our products, opened or used candles, diffusers, room sprays, or any personalized items cannot be returned.

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Refunds

​Process: Once your return is received and inspected, we’ll notify you about the approval status. Approved refunds will be processed back to your original payment method within 7-10 business days.

Shipping Fees: Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

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Exchanges

Defective/Damaged Items: If you received an item that is damaged or defective, please contact us within 7 days of receiving your order with photos of the damage, and we’ll happily replace it at no extra cost.

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Contact Us

If you have any questions about your return or refund, please reach out to our customer service team at tullecollection@gmail.com.